Refund, Return & Cancellation Policy

1. Your Legal Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products without giving any reason.

2. How to Cancel

To cancel your order, please contact us using:

Please include your order number, name, and reason for cancellation (optional).

3. Returning Products

If you cancel within the 14-day period:

• Products must be returned within 14 days of notifying us.
• Products must be unused, unopened, and in their original condition.
• Return shipping costs are your responsibility unless the product is defective or supplied incorrectly.

4. Refunds

• Refunds will be processed within 14 days of receiving the returned product.
• Refunds include the product price and standard delivery charges (where applicable).
• Refunds will be issued using the original payment method unless otherwise agreed.
• We may reduce the refund amount if the product has been damaged due to unnecessary handling.

5. Exceptions

Returns cannot be accepted for:

• Opened or consumed products.
• Perishable products unless defective.
• Personalized or custom-made products unless defective.

6. Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery.
• Provide photographs where possible.
• Include your order number.

We will arrange a replacement or refund, including return shipping costs where applicable.

7. Cancellation Before Dispatch

If you cancel your order before it has been dispatched, we will provide a full refund, including any shipping charges paid.

8. Contact Us