Shipping Policy

1. Shipping Regions

We currently ship to:

• United Kingdom (main focus)
• United States (select orders)

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

3. Delivery Timeframes

• UK: 3–7 business days after dispatch
• US: 7–14 business days after dispatch

Delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or location.

4. Shipping Costs

Shipping costs are displayed during checkout and may include:

• Packaging
• Carrier fees
• Applicable handling charges

VAT is included where applicable.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Tracking number
• Carrier tracking link (where available)

6. Missed or Delayed Deliveries

If your order is delayed or not received:

• Contact us within 7 days
• Provide your order number and tracking information

We will investigate with the carrier and work towards a suitable resolution, including replacement or refund where appropriate.

7. Lost in Transit

If the carrier confirms that your package has been lost in transit, we will:

• Send a replacement item, or
• Issue a full refund

8. International Shipping

• Orders may be subject to customs duties and taxes, which are the customer's responsibility.
• We do not control customs processing times.
• Certain countries may restrict the import of supplements and health-related products.

9. Contact Us